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The firm, headquartered in the United States, manufactures wireless asset management systems for commercial and industrial vehicles.
QBurst facilitated a smooth transition to the cloud-based platform with an incremental migration while streamlining existing business processes. We proposed a new architecture, and migrated the existing business processes to the Salesforce platform.
QBurst deployed Salesforce, connecting back office data on vehicles and owners, so that technicians can instantly look up vehicle information and serve customers in a more efficient way. Additionally, with the new customer hierarchy, they succeeded in adopting a customer-centric approach. Along with mobility solutions, this approach helped to streamline the process, providing personalized and on-time service.
QBurst provided guidance during the deployment phase, ensuring a smooth transition to the cloud platform. We proposed a new architecture, deployed Salesforce, and migrated existing business processes. Partnering with the firm, QBurst guided them through the entire deployment phases.
Customized applications were built and integrated to cater to specific business requirements. QBurst redefined the customer hierarchy by creating customer sites to replace individual customer accounts. Along with customer, the mapping of the partner community also had undergone changes to reflect the changes on the customer end. To implement these advanced features, QBurst customized Rootstock and FinancialForce AppExchange solutions in their Salesforce system. Profiles and permissions were set up based on Rootstock objects.